Rollx, the only manufacturer and direct seller of new and used mini and full-size wheelchair-equipped vans has a mission—deliver freedom to the wheelchair community. In addition to the freedom of movement, it guarantees the freedom to choose the most convenient service center, including an At Home Service program—any time and anywhere customers designate. No wonder 99 percent of Rollx’s customers say they would return again and recommend the company to others.
In return for this commitment and its high quality standards, Rollx expects the same from its service providers. That’s why Chief Engineer Lynn Ringdahl chose The QC Group to provide 3D scans of the latest van models and says that the company’s flawless scans were essential in introducing customized vans three to four months ahead of their competitors.
Painful lessons
The eventual choice did not come without a few bumps in the road. Lengthy reworks associated with manual measurements and patterns frustrated Ringdahl. He explains, “The problem with this approach is that we wouldn’t know a pattern wasn’t right until the mold was made. We went through this process three or four times, making refinements. It took several months until we got it right, which created a real hurdle in meeting customer and market demand. That’s just unacceptable to us.” Click here to read full article
