The QC Group Inspection and Engineering Customer Satisfaction score has reached a 7-year high in 2009. Propelled forward by marked increases in both speed of response and accuracy of order completion, the overall average reached a new satisfaction level in August that out-performs the last seven years.
Every active customer that has been served with dimensional inspection, 3D scanning, or CAD modeling is surveyed each month to report to QC their satisfaction level on 4 points: Accuracy of Order, Turnaround, Communication, and Price. The number of responses is high - generally exceeding 20% of those surveyed.
This latest performance data reinforces the emphasis QC has placed on customer feedback, permanent corrective actions, and the development of flexible resources throughout the company. We look forward to building on these results. And we look forward to hearing more from our customers again in the future.
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