It’s one thing to be skilled at placing people. Then it’s another thing to have done the work of the people that you place. The other day I caught some of our Quality Resource Specialists sorting parts under magnification at their desks – resolving a crisis – doing whatever it takes. Most of them have first-hand experience as inspectors. All of them have a depth of understanding of even the most complex 
inspector skills – because they work only a few steps from these kind of professionals in QC’s Minnesota lab. I’m glad they have the depth of knowledge to make the most accurate placements in the Quality field. Then I know they are doing things worth telling others about.
Specialist Skills That Matter
It’s one thing to be skilled at placing people. Then it’s another thing to have done the work of the people that you place. The other day I caught some of our Quality Resource Specialists sorting parts under magnification at their desks – resolving a crisis – doing whatever it takes. Most of them have first-hand experience as inspectors. All of them have a depth of understanding of even the most complex inspector skills – because they work only a few steps from these kind of professionals in QC’s Minnesota lab. I’m glad they have the depth of knowledge to make the most accurate placements int he Quality field. Then I know their doing things worth telling others about.
What Customer Panelists Said
We held a customer panel last week to listen to what they had to say about service in general, and the service they’ve received from The QC Group. Here are some of the comments we heard that are already driving change in QC’s information systems and training documentation:
- “I need updates on my jobs – but I want to determine the frequency.”
- “Confirm to me what work you will be performing when you accept an order.”
- “I like to be treated as your #1 or #2 customer.”
- “Give me direct access to someone that can solve my problem when I call.”
These are just a few comments driving improvements to reach for service that is worth talking about. Others will follow.
We hope you will notice the changes in coming months.
- David
New Technical Expertise
The QC Group continues to develop a team with tremendous precision manufacturing knowledge. 
Brett Franks has joined The QC Group’s business development team. Brett brings over 20 years of precision tooling design and product development expertise to QC’s Engineering division. He has worked for some of the premier tooling companies throughout the US in many capacities: Tool Build, Product Development, Design, Troubleshooting, and Production Support.
Brett’s technical skills – having supported product life-cycles in a leadership role – enables him to have a well-rounded perspective on many industries including medical, aerospace and telecom. His scanning, SolidWorks, and Pro-E knowledge is certain to be a valuable resource for precision manufacturing companies.
Feel free to contact Brett with your specific Engineering support needs.
952-346-3757 or brettf@qcgroup.com.
